Terms

General Considerations:
Events involving exchange or return should ALWAYS be reported via email to our Customer Service: 

General Considerations:
Events involving exchange or return should ALWAYS be reported via email to our Customer Service: Amoco@numefashion.co.za. Through this contact we will analyze what happened and take the necessary steps. Product returned without communication to Customer Service will be resent without prior consultation. If one of the following is the case, please decline to receive the product and contact our email address above:

. Through this contact we will analyze what happened and take the necessary steps. Product returned without communication to Customer Service will be resent without prior consultation. If one of the following is the case, please decline to receive the product and contact our email address above:

  • Withdrawal of purchase (regret);
  • Packaging opened or damaged
  • Damaged product;
  • Product in disagreement with the order;
  • Lack of accessories.

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above online.

  • Easy exchanges & Returns
  • Change your mind anytime!
  • You can exchange or return online anytime!
  • Exchanges & Returns Policy
  • Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process above online.

Change of Mind Returns

If you change your mind about a product you purchased from us online   we will refund the purchase price, or exchange (only available via online) in the country of purchase, subject to the following conditions:

1. online purchases, refunds free shipping National wide South Africa.

2. The items must not be underwear, where possible all refunds will be returned to the original forms of payment, otherwise an alternative refund tender will be offered;

3. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);

4. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

10. Free Delivery Terms & Conditions

• No promo code needed! FREE delivery is automatically applied at checkout when your order

• DEADLINES AND DELIVERIES

• Delivery times vary according to city and type of freight chosen at the time of purchase. The deadline for delivery of the product(s) will only start from the first business day after the order is approved and the invoice is issued. We consider the order approved after payment confirmation by our system.

• Our estimate for delivery is 2- 4- business days.

• Deliveries will be made by the Post Office or a partner distributor, therefore, there may be slight delays in relation to the delivery dates. Deliveries will be made from Monday to Friday, during business hours, and maybe received by third parties, provided they sign the delivery receipt.

11. Delivery FAQs

Will my order be delayed?

I haven’t received a shipping confirmation or tracking number for my order. Who do I contact?

• The quickest way to get in touch is via the online WhatsApp (071 313 5409)

• Email: amoco@numefashion.co.za 

• Email: numefashion2021@gmail.com

How people see the website in a laptop or computer need to be seeing in a mobile screen

29 Track option for the ambassador

Have an option when a customer uses the promo code of a one of the ambassador, the ambassador receives an email of the information of the purchase order.

30 Add more information in wholesaler

WHOLESALER

Why resell NuMe Fashion active wear?

To be part of one of the most premium active wear brands around and to enjoy the benefits of selling NuMe Fashion active wear in your store!

By working with us, you will receive:

• Personalized attention and advice

• Online support

• A variety of sales tools

• Catalogues and e-books

Products are available at wholesale prices to select partners. If you own a yoga studio, health club, or retail clothing store and you are interested in exploring a retailing opportunity with NuMe Fashion active wear, get in touch with us by filling out the form below, and we will get back to you as soon as possible to discuss the details of a potential wholesale partnership.

31 Add a rewards program to my website

Your Rewards card

Your rewards card, its membership account and rewards are not transferable (because why would you need to when you get the benefits for yourself to enjoy?) If you complete the sign-up process online, you will receive your digital card. For online purchases, simply enter the email address associated with your account at checkout. This is important if you want us to register your purchase, update you spend balance as well as redeem rewards – because you don’t want to miss out right?!

The perks

• Earn a R100 voucher for every R1000 you spend, excluding sale items (this is cumulative so it’s up to you –  get your voucher emailed once you hit R1000).

• You will receive a birthday treat and little surprises throughout the year.

• You will receive exclusive offers and information about sale previews and new launches.

Returns

If you used a voucher when you made your purchase the total amount you paid will have been reduced. The refund will be processed based on the amount paid after any vouchers were applied. The exception is when the returned item is faulty, in which case you will receive a refund for the full amount of the purchase including any vouchers that were used

If you have used a voucher to purchase multiple items, your voucher will be split across the items purchased, therefore any returns will have the value adjusted accordingly.

if you would like these points to go towards your next voucher please contact our customer service team via amoco@numefashion.co.za

If you choose not to contact our customer service team the points will not be added to your account and a new voucher will not be issued.

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