Events involving exchange or return should ALWAYS be reported via email to our Customer Service: firstname.lastname@example.org. Through this contact we will analyze what happened and take the necessary steps. Product returned without communication to Customer Service will be resent without prior consultation. If one of the following is the case, please decline to receive the product and contact our email address above:
- Withdrawal of purchase (regret);
- Packaging opened or damaged
- Damaged product;
- Product in disagreement with the order;
- Lack of accessories.
In case of exchange or return, who will assume the shipping costs?
The costs for the first return / exchange of the product are NuMe’s responsibility, provided that the request meets the deadline of seven (7) calendar days from the date of receipt of the product. If the receipt occurs within 7 days and up to 30 days, as stated on the label, the costs are the responsibility of the customer.
Returns for Repentance / Withdrawal:
If upon receipt of the product you decide to return it for repentance, you must do so within seven calendar days of receipt. Subject to the following conditions:
- The product may not have signs of use;
- The product must be sent in the original packaging, without violation, accompanied by invoice, labels, tags (label with reference code of the product) properly fixed on the product and all its accessories;
- The above conditions must be met for the refund or reversal of the transaction to be made. If any discrepancy or violation of the product is identified, we will not accept the return and will return the product to the sender without prior consultation.
If upon receipt of the product, you identify any defect immediately report to our Customer Service (SAC), by e-mail email@example.com to guide the procedures to be adopted.
In order to exchange or return the defective product, the following conditions must be met:
The product may not have signs of use.
The exchange may be made by products of the same reference (model) in case of size and color errors at the time of order submission. The deadline for requesting product exchange is seven calendar days after receipt, from the date of receipt, and must be made via email firstname.lastname@example.org
Refunds for product returns:
If you choose to refund the product value instead of exchange, check below how the refund process will be performed.
- Credit or Debit Cards Online: The money back from purchases made through will be through bank deposit. The deposit will be made to the account of the holder and responsible for sending the order.